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Free USA Shipping on all orders. No minimum purchase required*

We want you to be 100% satisfied with your purchase from tmbrs.com and have a great shopping experience. If for some reason you receive a faulty item(s), please contact us right away and our Customer Service Representative will try to resolve your issue as fast as possible.

RETURNS POLICY IN THE USA

Customer is responsible for shipping all returns/exchanges back to Tmbr.

Returns will be accepted within 30-days after the order has been received by the customer. Product must be in original condition and packaging to be accepted.

Contact customer support at hello@tmbrs.com with the subject line "Return for order #(your order number)". We will respond to you within 1-2 business days.

RETURNS POLICY OUTSIDE OF THE USA

Customer is responsible for shipping all returns/exchanges back to Tmbr.Please follow the instructions below for INTERNATIONAL RETURNS.

Contact customer support at hello@tmbrs.com with the subject line "Return for order #(your order number)". We will respond to you within 1-2 business days.

Returns will be accepted within 30-days after the order has been received by the customer. Product must be in original condition and packaging to be accepted.

Please allow 5-7 business days for the return/exchange to be fully processed once received.

SHIPPING

International Orders: When you place an order, we will estimate shipping and delivery dates for you based on the weight of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

ORDER TRACKING

Tracking numbers are provided for all orders. For an up-to-date status of your order, you can enter the tracking number that we have provided in your account through the USPS Website.

IMPORT TAXES/DUTIES

Please take note that import taxes, duties and related customs fees may be charged once the package arrives at the destination country. Payment for these fees is the responsibility of the purchaser and will not be coveed by tmbrs.com. Please check with your local customs.

FREE SHIPPING

Free Shipping applies to all orders within the Continental United States. All other orders will be charged accordingly for shipping.

Do you make customized items?

Yes. We make custom engraved watches and phone cases. For watches we can only engrave text, but for cases we can engrave text or engrave images. When adding an item to your cart, make sure that the item says “custom” or “engraved” somewhere in the listing, OR when you add an item to the cart you can choose “upgrade this item,” to order the item with an engraving.

Can you engrave on sunglasses

Yes. Please contact us for available options.

Do your cell phone cases have a lip on them?

Yes, all of our cases have a slight lip to protect the phone. For example, if you set your phone face down on the table the with case on it, the screen will not touch. However, keep in mind that all of our cases are meant to be minimalist so they do not have a significant lip around the edge of the phone.

Do you make customized items?

Yes. We make custom engraved watches and phone cases. For watches we can only engrave text, but for cases we can engrave text or engrave images. When adding an item to your cart, make sure that the item says “custom” or “engraved” somewhere in the listing, OR when you add an item to the cart you can choose “upgrade this item,” to order the item with an engraving.

Why do some pictures of the Burly watches look darker in color or with less grain than others?

Because our watches are made of wood, it makes each and every watch unique even if it is made of the same type of wood. Before ordering, please look through all of the pictures so you can see what variety of grains you could receive so you know what to expect when you open up your package.

Are your watches waterproof?

Our watches are not meant to be submerged in water. A little water here and there from standard wear from things like hand washing, etc. will not damage the watch. Our bands are leather, and although they are waterproof, it does not mean they will not get water marks on them if they get wet just like all other leather products.

How long will it take if I order a customized/engraved item?

Our customized orders take 2-4 days for processing/engraving. On top of that, shipping takes an additional 3-5 business days if you live in the U.S.

Do you ship internationally?

Yes. We ship to many international destinations including the United Kingdom, the Netherlands, France, Germany, Australia and Canada. We currently do not ship to Asia or South America due to packages frequently getting lost while in transit to these destinations. If you provide an address that we do not ship to, we will always contact you to see if there is an alternate address we could ship your order to prior to canceling and refunding your order.

Do you guarantee screen protection from using your cases or tempered glass?

No we do not. The tempered glass and phone cases offer protection for your phone device but do not guarantee that any damage may occur if the phone is dropped and becomes broken.

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